North Memorial receives an ‘A’
North Memorial Medical Center in Robbinsdale has earned a top score for patient safety.
The medical center received the highest grade possible – an ‘A’ – from The Leapfrog Group, a national organization that assigns letter grades (A, B, C, D or F) based on preventable medical errors, injuries, accidents and infections.
The Leapfrog Group compiles the information in its annual Hospital Safety Scores report so patients have the opportunity to evaluate local hospitals to make health care decisions.
“It takes continued, systematic and focused work on behalf of the patient populations we serve to provide the safe and quality provisions of health care to literally anyone who comes to our door,” said Gary Griffiths, North Memorial’s accreditations and regulatory affairs manager.
The Leapfrog Group uses 26 measures of public hospital safety date to produce a single score representing a hospital’s overall capacity to keep its patients safe.
“Individual safety measures are important in assessing hospital performance, but it’s of equal importance how we integrate these safety measures in the programs we provide our patients,” Susan Kramer, North Memorial director of patient care services, said.
Griffiths said that patient safety and patient care has always been North Memorial’s top focus.
He said that the medical center provides staff that has the training and tools to deal with treatment, cultural and safety needs of patients, visitors and staff.
“The medical center additionally supports grade ‘A’ level service to patients by supporting formal staff education efforts leading to advance degrees and certifications by its staff,” Griffiths said.
The high grade isn’t the only accomplishment the medical center received. HealthGrades, an organization that measures healthcare quality by analyzing medical data, recently ranked North Memorial’s Stroke Center number one in Minnesota for the treatment of stroke.
“North Memorial’s Stroke Center incorporates a variety of quality measures to build and sustain the success of its programs,” Kramer said. “An example of these measures includes how many patients with an ischemic stroke were placed on medication that will prevent further blood clots, both while the patient is still in the hospital and when discharged to home. Also, being certain every patient receives education before going home so they know what is important to do to care for themselves at home.”
Griffiths said that training and ongoing refresher requirements are a constant for North Memorial staff providing patient care services.
By continuing these practices and efforts, Griffiths said he is hopeful that North Memorial can continue to receive such high rankings.
“The end result is that there is no end result, but continual challenges to meet to ensure grade ‘A’ results,” he said. “Addressing the needs of change through a wide scope of training and education opportunities for employees and other professional staff is an integral part of the mission and expectation of the medical center.”